Shipping & Returns at L'ERA Jewellery

Countries We Currently Ship To:

Please note that while we collect duties and taxes at checkout and remit them to the relevant authorities, if your order shows a value of £0.00 (or equivalent) for either, these charges may still apply in your country and may need to be paid upon delivery.

Returns Policy:

ONLINE STORE PURCHASES

UK Returns: Free*

Standard UK Policy (*excluding sample sale) We have a UK 100-day free return policy, which means you have 100 days after receiving your item to request a return. Please note that all returns must be posted no later than 14 days from receipt of  label. All items purchased in the UK must be returned via a label generated by us. Any return sent by any other method, e.g. using a self-generated label or postage stamps, will not be accepted.

Please ensure your return is posted in accordance with the instructions provided with your return label. Any additional charges incurred as a result of the parcel being returned incorrectly, or via an incorrect drop-off method or location, will be deducted from your refund.

Sample Sale

Please note that Sample Sale items have a 14-day return policy, meaning you must notify us of your intention to return your item within 14 days of receiving it. Once your return has been approved, we will provide up to one complimentary return label per order, and your return must be posted within 14 days of receiving the label. A restocking fee of £2.95 per returned Sample Sale item will be deducted from your refund.

Please ensure your return is posted in accordance with the instructions provided with your return label. Any additional charges incurred as a result of the parcel being returned incorrectly, or via an incorrect drop-off method or location, will be deducted from your refund.

International Returns:

All international returns must be shipped at the customer’s expense. We do not cover or refund any return shipping fees, customs, or other associated costs. International customers have a 30-day return period, during which they must inform us of their intent to return within 30 days of receiving the goods. (email help@lerajewellery.com) Once we have approved the return, it must be shipped back to us within 14 days. Unauthorised returns or those sent outside these timeframes will not be refunded. For untracked returns, proof of shipping is required to verify the return. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered packages. Thank you for your understanding.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original undamaged packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at help@lerajewellery.com. Please ensure you check your junk folder, as our replies can be filtered there and may be missed.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help@lerajewellery.com. Please ensure you check your junk folder, as our replies can be filtered there and may be missed.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
If you’d like to arrange an exchange, please email us at help@lerajewellery.com. Please ensure you check your junk folder, as our replies can be filtered there and may be missed.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember, it can take some time for your bank or credit card company to process and post the refund too.
If more than 8 business days have passed since we’ve approved your returned item, and you have not received a refund, please contact us at help@lerajewellery.com. Please ensure you check your junk folder, as our replies can be filtered there and may be missed.

Standard UK Delivery options (Non-Sample Sale):

Standard UK Delivery options (During Sample Sale):

 Please note: Our delivery partners do not consider Saturday, Sunday or Bank Holidays as 'Business Days.'