Shipping & Returns at L'ERA Jewellery

Countries We Currently Ship To:

UK

USA

Canada

All EU Countries

Australia

Please note that while we collect duties and taxes at checkout and remit them to the relevant authorities, if your order shows a 0 value for either, these charges may still apply in your country and may need to be paid upon delivery.

Standard UK Delivery options:

 Please note: Our delivery partners do not consider Saturday, Sunday or Bank Holidays as 'Business Days.'

Returns Policy:

Please note Sample Sale items have a paid 14-day returns policy. A return postage fee of £2.95 (UK) will be deducted from returns made on sample sale items. Please note that all returns must be posted no later than 10 days from receipt of postage label from us.  

International Returns:

All international returns must be shipped at the customer’s expense. We do not cover or refund any return shipping fees, customs, or other associated costs. International customers have a 30-day return period, during which they must inform us of their intent to return the goods within 30 days of receiving them. Once we have approved the return, it must be shipped back to us within 10 days. Unauthorized returns or those sent outside these timeframes will not be refunded. For untracked returns, proof of shipping is required to verify the return. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered packages. Thank you for your understanding.

UK Returns: Free*

Standard UK Policy (*Non-Sample sale and non clearance): We have a 100-day free return policy, which means you have 100 days after receiving your item to request a return. Please note that all returns must be posted no later than 10 days from receipt of postage label from us. All items must be returned via a label generated by us, any return sent by any other method e.g. a self generated label or stamps will not be accepted. 

Clearance items have a 14 day return policy.

Please note Sample Sale items have a paid 14-day returns policy. A return postage fee of £2.95 will be deducted from returns made on sample sale items. Please note that all returns must be posted no later than 10 days from receipt of postage label from us. 

To be eligible for a return, your item must be in the same condition that you received it, unworn/unused and in its original undamaged packaging. You’ll also need the receipt or proof of purchase.

To start a return, go to myaccount.lerajewellery.com or contact us at help@lerajewellery.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@lerajewellery.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 8 business days have passed since we’ve approved your returned item, and you have not received a refund please contact us at help@lerajewellery.com.