At L’ERA we believe your jewellery should last, both in style and in quality. That’s why we offer a one-year warranty on all of our pieces, covering any issues that arise from manufacturing faults.
What’s Covered
Your piece is covered under our one-year warranty from the original purchase date. This includes:
- Faulty clasps, chains, or jump rings
- Loose or missing stones (due to manufacturing defects)
- Plating that peels or bubbles
- Breakage caused by a defect in craftsmanship
If your piece is eligible, we’ll either repair or replace it—on us.
What’s Not Covered
While we build our jewellery to last, some things fall outside our warranty:
- Normal wear and tear (fading, scratches, or tarnishing over time). Remember, silver can always be polished back and proper care of your gold vermeil should see your jewellery last for years.
- Damage from improper care (including water, lotions, perfumes, or sweat)
- Lost or stolen items
- Accidental damage, catching your chain or bracelet and braking it (snags, pulls, or drops). Undue pressure causing squashed pieces.
- Any modifications or repairs done by third parties
Gold vermeil requires a little love to stay looking its best—please see our care guide below to help extend the life of your jewellery.
How to Make a Warranty Request
- Email us at help@lerajewellery.com with your order number and a clear photo of the issue.
- We’ll assess your request and let you know the next steps, whether that’s sending it in for inspection, or offering a replacement.
- If we can’t repair or replace your piece for any reason, we may offer store credit equal to the value of the item.
Shipping Info
- If your piece is covered by our warranty, we'll send you a free returns label to send us your item back to us.
- We’ll cover the cost to ship the repaired or replaced piece back to you.
- Turnaround time is typically 7–14 business days from the date we receive your piece, however this can vary seasonally - we will always do our best to resolve any issues as soon as possible.
Care Guide
It’s important to follow our care tips to get the longest life out of your jewellery.
Store Properly: When you're not wearing your gold vermeil/sterling silver jewellery, store it in a cool, dry place away from direct sunlight. Keep your items separate to help prevent scratching.
Avoid Harsh Chemicals: Keep your gold vermeil/sterling silver jewellery away from harsh chemicals such as perfumes, lotions, household cleaners, chlorine, and abrasive substances. These chemicals can damage the gold vermeil plating and cause it to fade or sterling silver to tarnish.
Gentle Cleaning: To clean your gold vermeil/sterling silver jewellery, use a soft, lint-free cloth or a microfiber cloth to gently wipe away dirt, oils, and fingerprints. Avoid using abrasive materials or harsh cleansers on our gold pieces, as they can remove or damage the gold vermeil layer. Do not use jewellery dips or ultrasonic cleaners. Our silver dip can be used on our solid sterling silver pieces only, without stones (other than diamonds)
Avoid Excessive Moisture: Minimize your jewellery's exposure to moisture, including water and humidity. Remove your sterling silver pieces before swimming, bathing, or participating in activities that may cause excessive sweating. Moisture can speed up tarnishing and potentially damage delicate gemstones or pearls.
Use of chemicals to clean your jewellery: Our silver dip and silver polish cloth are strictly for use on solid silver only and they should not come into contact with any stones or pearls except L'ERA LG Diamonds. For our gold pieces, a gentle wipe with our standard (non-impregnated) cloth should be all you need.
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